Return & Refund Policy

At The Livenza, customer satisfaction is important to us. If you receive a defective, damaged, or incorrect product, we're here to help.

Returns

We accept returns only in the following cases:

• You received the wrong item.

• The product arrived damaged.

• The product has a manufacturing defect.

• Items are missing from your order.

To request a return, please contact us within 24 hours of receiving your order.

Your request must include:

• Your order number.

• Clear photos or videos of the product.

• Photos of the product packaging.

• A brief description of the issue.

Products must be unused, in their original packaging, and include all accessories and tags (if applicable).

Non-Returnable Items

Returns or refunds are not accepted for:

• Change of mind.

• Ordering the wrong product or variant.

• Size or color selection errors made by the customer.

• Minor color variations caused by screen or lighting differences.

• Products damaged due to misuse, negligence, or normal wear and tear.

• Return requests submitted after the 24-hour reporting period.

Refunds

Once your claim has been reviewed and approved, we will either:

• Send a replacement product, or

• Issue a refund if a replacement is unavailable.

Approved refunds are processed within 5–10 business days using the original payment method where possible. For Cash on Delivery (COD) orders, refunds may be made through bank transfer or another mutually agreed method.

Exchanges

We only replace items that are defective, damaged, or incorrectly delivered.

Order Refusal

If a customer refuses delivery without a valid reason, future Cash on Delivery (COD) orders may be declined.

Contact Us

To request a return or refund, please contact:

Email: thelivenza@gmail.com

Please include your order number in all correspondence to help us process your request quickly.